Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
New Orleans is the birthplace of jazz, the sometimes wild, sometimes smooth music that reflects the city's eclectic mix of French, Spanish and Caribbean culture. After dark, every bar and street corner reverberates to the sounds of horns and Louis Armstrong - a New Orleans native. But what else is on offer if you're not that kind of cool cat?
The answer is, plenty! Start with a tram ride. Trams, or streetcars, are 150-years-old and connect downtown New Orleans with the rest of the city via four lines, and they are a gorgeously nostalgic way to see the sights.
Day passes cost three dollars. Hop on the St Charles Streetcar Line starting at Canal Street and travel west on St Charles Avenue through a tunnel of oak trees, passing lovely antebellum mansions, and end at Audubon Park, the city's second-largest open space. See snapping turtles and exotic birds at the lakes.
The Bywater neighbourhood is filled with colourful murals, organic cafes and hip restaurants.
After Hurricane Katrina in 2005, artists and creative types unable to meet rent prices in the unscathed French Quarter migrated here.
The long, one-way streets are best explored by bike, which you can hire via the city's Blue Bike scheme.
For dinner, visit the beautifully renovated The Country Club.
Voodoo is a very real - and culturally important - religion in these parts, with its own mythologies, saints and rituals.
Its roots can be traced back to West African tribes who, in the 18th century, were kidnapped, enslaved, and taken to Brazil, Haiti and Louisiana. Many were forced to practise Catholicism and so voodoo is something of a melting pot. New Orleans has become synonymous with voodoo and various tourist shops sell trinkets and dolls. The New Orleans Historic Voodoo Museum offers a good introduction.
The Warehouse District, also dubbed the New Orleans Arts District due to its abundance of galleries and studios, is a chilled-out neighbourhood in the heart of downtown.
Yoga fans can take a class at Reyn Studios, in a converted warehouse illuminated by huge windows. After all the goodness, try a cupcake at Bittersweet Confections.
Arnaud's restaurant has been serving classic Louisiana Creole cuisine for more than a century - but there's another good reason to go.
Diners are given access to the Germaine Cazenave Wells Mardi Gras Museum. Mardi Gras or 'fat Tuesday', the day before Ash Wednesday, is the huge carnival that takes over the French Quarter for a week.
Explore the carnival's glamorous history at the mini-museum, named after the daughter of a local landowner said to have reigned as queen of more than 22 Mardi Gras balls from 1937 to 1968. Fabulously lavish costumes are displayed alongside memorabilia.
Stunning gardens open daily in the Museum Of Modern Art and house more than 90 works of modern sculpture - and they're free.
New Orleans is said to be one of the most haunted cities in the world - that's what you'll be told if you join a walking tour in the French Quarter.
Stories of the 'walking dead' may come from the fact that it's impossible to bury bodies in the swampy ground - and during hurricanes, corpses resurfaced and 'flew' through the air.
The solution? Entombing the dead in cemeteries that resemble small marble villages. Lafayette Cemetery No.1, in the Garden District, is one of the most hauntingly beautiful.
About half of New Orleans sits below sea level but began to sink only as a result of 18th century settlers building on the marshy land.
Get a flavour of what they must have faced then by taking a 40-minute drive to Barataria Preserve, a swampland within the Jean Lafitte National Historical Park. If you're lucky (we were), you'll glimpse alligators basking in the sun.
Tucking into a plate of pillowy, square doughnuts called beignets, washed down with a cafe au lait, is a New Orleans tradition.Many places serve them, but the 24-hour Cafe du Monde wins the taste test.
Another New Orleans classic is the po boy. These sandwiches are said to have been invented in makeshift kitchens during a streetcar drivers' strike in the 1920s. When a worker came to get one, the cry would go up in the kitchen: 'Here comes another poor boy!' And the name stuck, eventually becoming 'po boy'.
Branches of Killer Po Boys serve everything from traditional beef and dripping to shrimp and avocado.
First published in the Mail on Sunday - August 2019
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