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No problems from you but airport assistance not so good. Often not there, nearly missed 2nd plane in Boston. Worst airport ever for internal transfers.
I have been using DialAFlight for over 10 years. I always deal with Daryll and he is amazing. Always takes time to find me various flight options to suit my budget or dates. Very good communication throughout the booking process. Will never use another company
Many thanks to Courtney
As I get older, having you to remove much of the stress of travel is very reassuring. Thank you
Travel manager Riann Ross was professional and I have referred my friends and flights have been booked. Thank you for your hard work
Another perfect trip
Doug Scrivener and his team deliver excellent service and have for the 20 years I have been coming to DialAFlight. Thank you
Excellent work
Whilst I did not need any assistance whilst travelling, I felt confident that should I need any, DialAFlight would have been there. Also the booking process was easy and straightforward.
Dealing with a human being gives you great peace of mind, and as my flight was cancelled it was great being able to speak to Graham about the problem. Computers don't care about you - DialAFlight do!
Ruby was very helpful and professional.
Finn Conlon as always did an excellent job for which I am very grateful.
Not aware that Palm Springs car rental at Alamo did not open until we had to check-in. Checked their website and found their advice about checking in early morning.
Always keeps us up to date on all of our travel arrangements.
Everything went to plan. Had a wonderful time with my family and seeing my grandson graduate from university.
For the many, many years I have dealt with DAF and Ewan and his team, they have never let us down, and our recent trip was perfect as well. Thanks DAF for being just a 100% perfect company to deal with.
Always very professional - look forward to the next one
Disappointed not to have adjacent seats from Sacramento to Dallas. Suffice it say we will never fly BA again. Got our lost baggage back last night.
Peter looked after my trip from beginning to end, thank you
Everything went like clockwork - very nice resort
Excellent contact and communication. Clear information on flights and good choice of hotel. Probably need to inform customers about hotel tax!
Very polite and efficient service
Have dealt with Christian for many a year and would not organise a trip through anyone else. Superb as always.
Everything was perfect thanks. Great seats on the plane. Great car. Excellent connections. Thanks.
Mason has always helped us with travel plans superbly and the app from DialAflight is really helpful.
I know someone is looking after me from booking to arriving back home. Makes my trips stress free
As always perfect in every way, great holiday, fantastic hotel recommendation, caring communication - pre hols and post hols checkin.
The car hire arrangement was just what I wanted - thank you
Gino gave great service and even booked us upgraded seats for the best price - a nice touch and much appreciated
A bit more clarification re US time zones would be good.
My toddler is sitting in a 'big girl' chair, with a napkin tucked in under her chin as she munches away on a selection of delicately-prepared sandwiches and cupcakes.
A member of staff diligently returns to check she's OK, whether she would like more milk, more food, more anything, and smiles as he picks up her spoon from the floor for the third time.
We are dining in the executive lounge at the five-star Fairmont The Palm in Dubai, where nothing is too much trouble.
Rewind four weeks and I was wondering whether 'the Las Vegas of the Middle East' could really be a family-friendly destination. When we told friends we were taking our not-yet-two-year-old to the UAE in October – when temperatures reach 36°C even though it's winter – they said we were crazy.
But as we settled into our luxurious hotel room, I was confident we'd made the right decision. Dubai has a reputation for lavish hotels, magnificent shopping malls and plush restaurants.
One reason we chose the Fairmont is because it's on the Palm Jumeirah island, boasting incredible views of the Arabian Gulf and the glittering Marina skyline, as well as having its own beachfront. It also has a dedicated kids' club, ten restaurants, four temperature-controlled swimming pools, a spa and a fitness centre – plenty to keep us busy for four days.
We booked a Fairmont Gold package, with private check-in, butler service and access to the executive lounge. They call it a 'hotel within a hotel'.
As well as pastries, cereals and cooked breakfasts to start the day, guests can visit the lounge throughout the day for drinks, and canapes are served with cocktails between 5pm and 7pm. And the staff, as we are finding out, absolutely love children.
Our suite is an exciting 'den' for Amelia to explore. Our room has a huge bed, ottoman, and a bathroom with a rain shower and soaker tub. The décor is a beautiful mix of Arabian design and contemporary styles. The child-proof balcony overlooks the gulf and city.
We spend a lot of time splashing in the family pool, where there are activities for the children at various times. There are large pool-side beds as well as loungers where we set up a base, and we're able to order food and drinks there too.
Avoiding the hottest part of the day, we went to explore the vast beach - soft, sandy and exclusively for Fairmont guests. Amelia takes great delight in splashing in the shallows.
There are plenty of sun-loungers and staff give out bottles of water and towels. For the energetic, kayaking, paddle-boarding, pedal boats, speed boats and sailing lessons are all available.
At the Falcons Kids' Club, children from 18 months to 16 can enjoy a splash park, climbing wall and arts and crafts (and computer games for the older kids).
That night, after cocktails in the executive lounge, we head to the stunning Little Miss India for dinner. Amelia is in awe at the décor, lots of bright colours as well as lush green plants hanging from the ceiling. The curries are quite spicy for our toddler, and the kitchen happily prepare her some pasta.
For dessert we head to Delicacy, the in-hotel patisserie, for wonderful hot chocolate and chocolate eclairs.
The next day, my husband takes Amelia to the pool, while I head to the spa for a massage. Guests can buy a day pass to enjoy the steam and relaxation areas (separate for men and women). There's also a thermal suite, an ice fountain, a traditional Hamman and a gym.
Guests are spoilt for choice for dining. At the buffet-style Flow Kitchen, all-inclusive holidaymakers can opt for food from the Mediterranean, Asia and the Middle East.
Our favourite was Ba Restaurant and Lounge. We had a window table, with views across to the city's twinkling lights. The menu's a mix of Chinese, Japanese, Taiwanese and Korean dishes – we leave ourselves in the chef's hands and the dishes do not disappoint.
Our waitress makes Amelia a set of baby chopsticks and she happily digs into everything – including the melted chocolate pudding. In the lounge area, a DJ plays upbeat music, so, fuelled by sugar, Amelia gets up and dances around the tables.
Other diners smile remarkably indulgently – and it wears her out for bedtime.
Dubai has exceeded expectations, with all a family-friendly resort should offer. Amelia waves goodbye to the staff, who smile and wave her off – she's had a brilliant time, which means we have too.
First published in the Mail Online - October 2019
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