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Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
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No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Hong Kong Island to Kowloon may only be a few thousand feet across the water, but the contrast is immense; like exchanging a Savile Row suit for a worn leather jacket and scuffed Chelsea boots.
And that's no bad thing. For Kowloon is Hong Kong with its make-up and glitter peeled off: a raucous, mercantile farrago of fast food, fast fashion, fast living and slow traffic.
With freedoms for locals being eroded as Beijing ratchets up its control of Hong Kong, the markets of Kowloon, at least for now, show the rambling chaos of a freeform, unencumbered, mercantile democracy.
As somebody who despises shopping, Kowloon has long been an exception, with its markets that are an unapologetic assault on every sense. Everything you can smell and hear you can also buy, if you're prepared to haggle.
You don't need to rise early to catch the markets of Kowloon. Within one hazy, sun smeared afternoon, I eat fried pancakes filled with plump, briny oysters in the Temple Street market as a karaoke singer warbles K-pop melodies and a wizened fortune-teller attempts to usher me into her stygian gazebo.
I inhale the giddy scents of orchids, bonsai trees and roses at the Mong Kok flower market and gawp at tanks and oxygen-inflated bags filled with indolent-looking goldfish (a key element of feng shui) at the Tung Choi Street fish and reptile market.
It's not entirely necessary to eat everything on the streets, however. Tim Ho Wan (meaning 'with extra good luck') opened a decade ago and became the world's cheapest Michelin starred restaurant.
Serving up mountains of dim sum and green tea and refusing to charge customers more than £10, the restaurant now has franchises across the world.
The branch I visit in West Kowloon is certainly a bit more spick-and-span than the chaotic original shop down the road, but the food has retained its astonishing quality (and low cost) and I spend a contented hour eating turnip cake, pork buns and spring rolls with beef, mushroom and satay sauce.
Kowloon is barely four square miles and I haven't seen half its markets. I'm about to leave when I stumble onto Yuen Po, home to a bird market that is a cacophony of canaries, parrots, sparrows, magpies and parakeets housed in bamboo cages.
One shopkeeper gently chastises a parrot as it spits out a live grasshopper he tries to feed it with chopsticks. 'Diva', he says to me, pointing at the bird, in surprisingly good English. The parrot cackles a retort and turns his back on both of us.
Respite comes eventually on the tip of the peninsula. Looking out over the churning, bruise coloured waters, I admire the forest of skyscrapers across Victoria Harbour on Hong Kong Island that glitter and wink like a princess's jewellery box.
But I want to stay here; for much as HK Island is the showroom of the territory, Kowloon with its heat, pace, sweat and muscle is the engine room.
First published in the Daily Mail - August 2021
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