Your calls always answered within 5 rings.
Excellent customer service. Everything went to plan with no problems. I will be back
As usual with DialAFlight everything was excellent
Big thank you to your team who got us home after our first flight of three was cancelled - special thanks to Tristan, Stan and Corrine who went above and beyond.
Connie is brilliant - I recommend her to everyone who travels!
The service we received was excellent, as it's been on each occasion we have used your services. The flights were exactly what we required and the suggestion to make a stop over to get the best price worked out really well. We'll use your services again next time we're making a trip abroad.
Excellent service DialAFlight, thank you very much.
Everything worked out well. No problems at all.
My flight back was cancelled but I was able to ring a 24/7 number where the advisor was very helpful and did her best to get me on the next available flight. Unfortunately, this wasn’t possible as I had already checked in and Qatar Airways wouldn’t let her change it.
Always helpful with quick responses
A truly personal service, you feel like you are being assisted by a friend
Dale was brilliant
I received the usual high quality service from Amy Hibbert that I have been used to over more than 20 years of using DialAFlight
So helpful, efficient but friendly at the same time
DialAFlight says what it does and does what it says. Having used DialAFlight for a number of years, we have had peace of mind knowing that if there is ever a problem they are at the end of a telephone line to help from anywhere in the world.
Many thanks to Raphael in particular, but to the whole team. You helped us out of a very difficult situation and took all the worries away so that we had a stress free and very enjoyable trip. Can't thank you enough.
Exceptional flight with outstanding service and lovely staff. Will book again very soon. And you found us the best deal!
Excellent communication from DialAFlight staff - thanks Harvey.
I've booked with DialAFlight multiple times and have always been very happy dealing with them and getting the best dates and times to suit my requirements. They are always friendly and answer the phone very quickly with no annoying pre recorded messages or push button navigating. They are reliable and you can always phone again to check any concerns.
Deborah was absolutely amazing with her help when I needed flight changes in Dubai due to the flooding. I wouldn’t have got back to the UK so quickly without her.
Becky was my link for the holiday of a lifetime. She did an excellent job of keeping me updated and although we didn’t have to call on her for help it was a big reassurance that someone was there at the end of the phone.
Thank you to Daryll and his team at DialAFlight who allowed me to travel with complete peace of mind!
All the flights were really good. However coming back home from Auckland to Shanghai, I wish I’d been made aware that my suitcase would need to be collected at Shanghai and then rechecked in. It wasn’t a pleasant or particularly easy experience. Anyway it all worked in the end.
You are not to blame for the poor service I received on my business class flights from LHR to AKL via Dubai but I will not be booking Emirates in the future
No issues from your end but Dubai airport and Emirates were very poor as far as communication went during our six and a half hour delay.
Great friendly service. Makes life so much easier using them. They find you exactly want you want in a matter of minutes whereas in the past it's taken me hours
Great service and prompt attention
Great service as usual. Excellent phone pick up, good prices and wonderful advice about which airlines, stopovers and timings.
Zoe always delivers.
Annabelle C is amazing and I'd book again with her!
Lloyd was very helpful at all times
I am not an adventurous traveller. I would like to pretend I'm an intrepid explorer. But no, when I'm on holiday I like a nice pool and menus written in English.
Recently, however, my 17-year-old daughter decided she wanted to study Chinese at university. If you ever want to be President of the World, which I suspect she does, then speaking English and Mandarin is the right place to start.
However, she then decided that she actually wanted to study it in China. To make matters worse, she then suggested we all go and visit China first, so we could experience it before she disappears there to study.
What to do? The two of us, and my 15-year-old son, decided that a week in Shanghai, meeting the people, seeing a bit of the country and sampling the culture, would be a grand idea.
Shanghai has packed an awful lot of history into the past 175 years, most of it bloody, and much of it illegal. Founded and funded through the opium trade, run by gangsters, overrun by the Japanese, ground down by communism and torn apart by the Cultural Revolution - and yet it stands today vibrant, happy and booming.
A local guide is incredibly useful in China, and we were lucky to find knowledgeable Miki Wei. She showed us the traditional sights of Shanghai; the extraordinary riverside architecture of the Bund, the ancient oasis of Yu Gardens, the bustling shops and markets of the French Concession.
But she also made sure to take us to the alleyways and cafes that tourists don't usually see and talked in great detail about life growing up during the Cultural Revolution.
My favourite stop was the amazing Propaganda Poster Art Centre, a beautiful archive of original Government propaganda spanning the second half of the 20th Century, hidden away in an apartment block in the French Concession. It is a fascinating place to spend an hour, and a neat way to understand recent Chinese history.
With 23 million inhabitants, Shanghai seemingly stretches on for ever. It is, however, an easy city to get around. The subway works like clockwork, is mind-bogglingly cheap, and, best of all for me, has clear English signage.
There is plenty of opportunity to venture further afield, too, as Chinese trains are also a treat; cheap, fast, comfortable and reliable.
We took the wonderful bullet train down to Hangzhou, a beautiful, far less Westernised city about 90 minutes south west of Shanghai, to walk by the ancient West Lake, visit the working Buddhist temples and climb among the green tea plantations that cover the surrounding hills.
As Westerners, you will receive your share of stares, gasps and smiles when you walk in Hangzhou. Be prepared for a lot of selfies with delighted locals.
We also had an amazing time visiting some of the extraordinary 'water villages' about 30 minutes' drive west of Shanghai. The most famous, and most developed, of these small towns clinging to canal banks, is the beautiful Zhujiajiao.
Be sure to visit the less developed end of Zhujiajiao, where ram-shackle cafes and shops overhang the water. We very happily pottered through dusty antique shops in people's front rooms.
Back in Shanghai, our hotel, the fabulous Mandarin Oriental Pudong, was world-class. Beautiful rooms, incredible staff, and the option of a full English breakfast.
I need nothing else. It tells you so much about Shanghai that the Pudong district where the hotel is based is now one of the largest and most spectacular financial and business centres in the world, a buzzing, bustling, neon-lit wonderland of commerce, and yet as recently as 1993, the entire place was farmland.
Miki told us how, as a teenager, she watched as the district rose out of the fields, floor by floor, at dizzying speeds.
The food throughout the trip was also superb. We had many great meals in Shanghai of dumplings, noodles, Szechuan hot-pots and, yes I admit it, one KFC. Best of all, though, was dinner at the Mandarin Oriental's Yong Yi Ting restaurant. It was far and away the finest Chinese food I've ever eaten.
There were downsides, of course. However friendly and welcoming the Chinese are as people, you can't ignore the shadow of an unelected government and the abuses and corruption this fosters. And the toilets are awful.
Apart from lavatories and democracy, though, I couldn't find fault with this beautiful, immense, unconventional country.
So I'll be back in China next year, visiting my daughter, and I'm already looking forward to it.
First published in the Mail on Sunday - July 2016
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